Privacy & Policy

Late Arrival: Insurance companies can only be billed for the time spent in session with the provider. You will be billed for the missed portion of your appointment. If you are “self-pay” you will be billed for the time scheduled regardless of your arrival time. If you have not called and have not arrived 15 minutes after your scheduled appointment time, the provider will consider you a “no show” and may not be available for any of the remaining scheduled time. Please call if you intend to keep your appointment but are running late.

Cancellation and No Show Policy: If you fail to cancel a scheduled appointment, we cannot use this time for another client and you will be billed for the entire cost of your missed appointment. Insurance companies cannot be billed for missed appointments. A full session fee is charged for missed appointments or cancellations with less than a 24-hour notice unless it is due to illness or an emergency. The card on file will be charged the day of the appointment to all clients who do not show up for, or cancel an appointment with less than 24 hour notice. Monday appointments must by canceled on Friday.

Confidentiality & Privacy Policy

The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.

Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.

Insurance and Sliding Scale Policies:

It is the mission of Frontline Therapy LLC to provide affordable mental health services for the community without regard to a person's ability to pay. Patients will have the opportunity to discuss their payment options at the time of check-in at the office or afterward with their provider.

Insurance: Frontline Therapy LLC currently accepts most Blue Cross Blue Shield of Alabama policies, New Directions, and Cigna. Patients with insurance plan(s) are expected to pay the co-payment amount that has been established by their insurance company at the time of service. Frontline Therapy will bill a patient's insurance for all services; patients may be responsible for additional expenses not covered by their insurance company. We will make every attempt to help patients understand their coverage, charges, and discounts available to them.

Military and First Responder Sliding Scale Discount:

Frontline Therapy opened its doors to provide front of the line therapy services to those serving our front lines. If an emergency responder or veteran does not have insurance, does not have policy coverage, or is not able to access mental health services for any reason, a Military and First Responder Sliding Scale Discount is offered for qualifying clients. To apply and qualify we will need (one) of the following listed below:

A)   Military ID

B)   Document proving military service/ first responder employment

C)   Badge

D)   Other forms of proof of service

Any questions can be answered by your provider.

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